Personal Independence Payment (PIP) delays causing distress, says the NAO

A report from the National Audit Office (NAO) on Personal Independence Payment (PIP) highlights how delays implementing the benefit are causing not just financial difficulties for those who have applied, but also a great deal of distress and uncertainty.

PIP is gradually beginning to replace Disability Living Allowance (DLA) which helps with the extra costs associated with having a disability.

Tom Pollard, Policy and Campaigns Manager, said:

“This latest report highlights the negative impact that long delays and lack of information can have on applicants, many of whom are already vulnerable and struggling to navigate the complex benefits system.

“We remain concerned that the assessments for PIP will replicate the flaws of the Work Capability Assessment, which we know is unfair to people with a fluctuating condition such as mental health problems. The changes to eligibility criteria mean that lots of people affected by mental health problems will miss out on this vital lifeline which can make a huge difference to their quality of life and maintaining independence. While it’s early days, we will continue to closely monitor the impact this new benefit is having on people with mental health problems.”