A-Z of mental health
Information and advice on a huge range of mental health topics
Mind helplines
Mind offers two confidential mental health information services
We are here to support you to make informed choices. We will listen to you and try to understand all the issues you are facing. Then we will give you information that is relevant to you and your situation. Our teams can send out printed information to individuals in unmarked envelopes, or they can help guide you to information available on our website.
Our helplines are open Monday to Friday, 9.00am to 6.00pm
Need help but our helplines are closed? See What to do if you're in crisis.
Mind infoline
Our team provides information on a range of topics including:
- types of mental health problem
- where to get help
- medication and alternative treatments
- advocacy.
We will look for details of help and support in your own area.
Contact us
0300 123 3393
info@mind.org.uk
Mind infoline
PO Box 277
Manchester
M60 3XN
Legal Advice Service
We provide legal information and general advice on mental health related law covering:
- mental health
- mental capacity
- community care
- human rights and discrimination/equality related to mental health issues.
Contact us
0300 466 6463
legal@mind.org.uk
Mind LAS
PO Box 277
Manchester
M60 3XN
Confidentiality
Our helplines provide a confidential service. Telephone calls are recorded but for training purposes only. We only release details in very exceptional circumstances, such as where required to do so by Mind's policy or by the law, eg suspected terrorism or other threats to the safety of others.
We send printed information to individuals using unmarked envelopes. If you contact us by email we will be able to see your email address. Although your address is kept confidential, you may prefer to remain completely anonymous by setting up another email account. Emails are stored securely and then deleted after three months for Mind Infoline and three years for Mind Legal Advice Service.
Anonymised details of queries, such as age of enquirer and query topic, are kept for statistical purposes to inform our services and for fundraising purposes.
Access
Hearing or speech impaired callers may contact us using the main helpline numbers or choose to use RNID textphone services to contact us.
We can arrange an interpreting service using Language Line services. Ask the Mind infoline team member when you call, if you want to use this service.
Cost
Phone calls from UK landlines are charged at local rates. Charges from mobile telephones vary considerably. The charge for your call will depend on your mobile phone provider and the contract that you have with them. Mind does not get any money from telephone calls.
Donations to our work
Our helplines are dependent on donations to remain open. If you can, please make a donation so we can continue to support people in need.
Students
We can't help you with essays or research projects, as our staff do not have the capacity. Have a look at the information on this website, as it may be of use.
You may print any of this information for your own use and are welcome to quote it in your essay or project, taking account of your own responsibilities to cite sources and give references.
Quality assurance
Mind Infoline has achieved the MHHP Quality Standard for Helplines. Find out more information about this standard here.